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How do I set up a standing order?

How do I set up a standing order?

A standing order is when you tell us to pay a fixed amount to someone straight from your account at regular intervals. The money is taken from your account automatically on a fixed date and will show up on your statement.

Using your mobile app

Using your mobile app

  1. Log into the mobile app
  2. Tap ‘Payments’ on the bottom of the home screen
  3. Make sure the account displayed is set to the account where the standing order is to be paid from. You can swipe to change accounts or tap 'Change account'.
  4. Tap ‘Regular Payments’
  5. Tap ‘Standing orders’
  6. Tap ‘Create standing order’
  7. Tap Choose person or Business
    • Under ‘Choose Payee’ – When ‘Payee’ is selected this shows an existing payee that has been added through online banking previously using a card reader. (To send a Standing Order to a new payee, please use Online Banking)
    • ‘Company’ – (E.g., Regular Bill payment)
    • Account’ – You can Choose one of your other accounts held.
  8. Follow the on screen steps to set up the description, amount and payment intervals
  9. Review and confirm the details

Using online banking

Using online banking

You may require a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you will may require your mobile app

  1. Log in to Online Banking at www.onlinebanking.natwest.com (opens in a new window)
  2. Select 'Payments & transfers' from the main menu.
  3. Under Standing orders select the type of standing order you wish to create.
  4. If you are paying someone new, enter the details of the company or person you are wanting to pay, including the name that will appear on your statement and a payment reference, then click 'Next'.
  5. You will then be informed that the details entered either match, are a close match or don't match the person you are looking to pay. If they match you can choose to proceed by clicking 'Next'. If they don't match, you can go back and re-enter these details or if you are happy to continue, tick that you understand the risk and click 'Continue'.
  6. If you are paying a saved payee or setting up a standing order to your own account, select the payee or account from the dropdown.
  7. Select the account you want the standing order to take the funds from, the payment amount, dates and frequency.
  8. Click 'Next' and you will see a screen confirming the details you have selected. 
  9. Click 'Create standing order' to set up the new standing order. You may then be asked to authorise this payment using your card reader or mobile app. Follow the onscreen instructions and click 'Confirm'.
  10. All done. That's your standing order now set up. You can now go back to review your standing orders or set up another payment.